7
Day return window
2
Business days to review
5–10
Days for refund to appear
Return Window
You may request a return within 7 days of receiving your order. Items must be unused, in their original condition, and in original packaging where applicable.
Eligible for Return
- Item significantly different from the listing
- Arrived damaged or defective
- Wrong item was sent
- Order never arrived (after delivery window)
Non-Returnable
- Digital products or downloadable content
- Perishable goods
- Items marked as final sale
- Items returned after the 7-day window
How to Request a Return
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1
Find your order
Go to My Orders and locate the relevant order.
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2
Contact us
Use the Contact page and include your order number and reason for return.
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3
We review
Our team will respond within 2 business days with a decision and next steps.
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4
Return & refund
If approved, return shipping instructions are sent. Refund is processed once we confirm receipt.
Need to start a return? Get in touch and we'll sort it out.